Waja99 Terms & Conditions — Complete Platform Usage Guide

1 Introduction & Scope of Application

Welcome to waja99, an online gaming platform operated by waja99 Operations Sdn. Bhd. ("waja99", "we", "Platform"). This Terms and Conditions document ("Terms") governs the relationship between waja99 and every user who accesses or uses the platform, website, mobile app, and all related services we provide.

By accessing waja99.net, downloading our app, registering as a member, or using any of our services, you expressly agree to be bound by these Terms, as well as our Privacy Policy and Responsible Gaming Policy, all of which form part of this agreement.

These Terms constitute a legally binding agreement between you and waja99. We recommend that you keep a copy of this document for your reference. The latest version of the Terms is always available on our official website and takes effect immediately upon publication.

2 Member Eligibility

To be eligible to register and use waja99 services, you must meet all of the following eligibility requirements without exception:

• At least 18 years old at the time of registration. waja99 takes the prevention of underage access extremely seriously.
• Being an individual registering in a personal capacity and not as a representative of any company, organisation, or third party, except with written consent from waja99.
• Not listed among individuals prohibited from using online gambling services under applicable local laws.
• Not previously suspended or permanently banned from the waja99 platform for any reason.
• Having full legal capacity to enter into a binding agreement with waja99.
• Using the platform solely for personal entertainment purposes and not for money laundering or any other illegal activity.

3 Account Registration & Member Responsibilities

Registering an account with waja99 is free and open to all individuals who meet the eligibility requirements. During registration, you are required to provide truthful, accurate, current, and complete information. Any false or misleading information may result in account suspension without notice.

• One account per user: Each member is permitted to hold only one active account. Opening multiple accounts — whether using the same name, the same bank details, or the same device — is strictly prohibited and will result in the closure of all associated accounts and forfeiture of remaining balances.
• Password confidentiality: You are solely responsible for maintaining the confidentiality of your password and account login details. Do not share this information with anyone, including family members. waja99 will not be held liable for any losses resulting from the disclosure of login credentials.
• Update information: You must ensure that the personal information in your account is always up to date. Changes to your phone number, email, or bank details must be updated promptly through your account settings.
• Account activity: All activity that occurs within your account is entirely your responsibility. If you suspect any unauthorised access, contact our support team immediately.

Waja99 reserves the right to reject registration applications or close existing accounts without stating a reason, subject to our internal policies and assessments, which are final and not subject to dispute.

4 Deposit & Payment Methods

Waja99 supports a wide range of popular payment methods in Malaysia to make your deposit process seamless. All transactions are processed in Malaysian Ringgit (MYR) and deposits are credited to your account instantly upon confirmation from the payment provider.

• Accepted methods: FPX (all major Malaysian banks), Touch 'n Go eWallet, Boost, GrabPay, and local bank transfers via selected banks.
• Deposit limit: Minimum and maximum deposit limits are displayed during the transaction and may vary depending on the selected payment method and your account's VIP tier.
• Currency: All waja99 accounts are denominated in MYR. Deposits in other currencies are not accepted and will be automatically rejected.
• Transaction fees: waja99 does not charge any processing fees for deposits. However, some payment providers or banking institutions may impose their own charges beyond our control.
• Third-party funds: Deposits using a bank account or e-wallet not registered in the name of the registered member are strictly prohibited. This violation may result in fund freezing and account closure.

5 Fund Withdrawal

Waja99 is committed to processing all withdrawal requests promptly and efficiently. Withdrawals are processed within 5 to 15 minutes for accounts that have fully completed the KYC process. The following withdrawal terms apply:

• Identity verification (KYC): Your first withdrawal requires a completed KYC verification. You will need to submit a clear copy of your MyKad or valid passport along with proof of bank account ownership.
• Withdrawal method: Funds may only be withdrawn to a bank account registered in the same member's name. Withdrawals to third-party accounts are not permitted.
• Withdrawal limit: Minimum and maximum withdrawal limits are set according to your VIP tier and payment method. Detailed information is available in your account settings.
• Security checks: waja99 reserves the right to conduct additional security checks for large withdrawals or in suspicious circumstances. This process may take additional time.
• Rollover requirement: If you have received a bonus, the associated rollover requirements must be fully met before any withdrawal is permitted.
• Tax: Members are solely responsible for fulfilling any tax obligations related to their winnings in accordance with applicable Malaysian law.

6 Bonus, Promotions & VIP Programme

Waja99 offers a wide range of bonuses and promotions designed to add value to your gaming experience. All bonuses are subject to the specific terms and conditions stated for each offer. Please read each promotion's terms carefully before accepting.

• Welcome bonus: Available to new members making their first deposit only. Each individual, IP address, device, or payment method is eligible to claim the welcome bonus once only.
• Rollover requirement: Each bonus carries rollover requirements that must be met within the specified timeframe. Failure to fulfil these requirements within the designated period will result in the automatic cancellation of the bonus and any associated wins.
• Eligible games: Not all games contribute equally toward bonus rollover requirements. Contribution rates by game type are shown in each promotion's terms.
• One bonus at a time: Unless stated otherwise, members may only use one bonus offer at a time. Bonuses may not be combined unless written consent has been granted by waja99.
• VIP Programme: Eligible members are automatically upgraded to higher VIP tiers based on their cumulative wagering amount. Each VIP tier offers distinct privileges, including higher withdrawal limits, greater cashback, and priority support services.

7 Game Rules & Code of Conduct

All games available on the waja99 platform are powered by internationally accredited software providers and use a Random Number Generator (RNG) independently certified by third-party auditing bodies. waja99 has no control over game outcomes and cannot alter the results of any game.

• Prohibited conduct: The use of bots, automated software, scripts, or any tools designed to gain an unfair advantage in games is strictly prohibited and may result in legal action.
• Fraud & collusion: Colluding with other players to manipulate game outcomes, sharing card information in live table games, or any form of cheating is a serious offence that will result in immediate account closure and a report to the relevant authorities.
• Game results: All game results are final. Any dispute regarding a game result must be submitted within 72 hours of the game date through official support channels.
• Technical disruption: In the event of a technical disruption during gameplay, any affected wagers will be settled in accordance with waja99's server records, which shall be considered the official and final record.

8 Account Security & Identity Verification

The security of member accounts and funds is waja99's highest priority. Our platform is protected by 256-bit SSL encryption and a 24/7 security monitoring system. Below are the security measures we enforce and the responsibilities you are required to uphold:

• Two-factor authentication (2FA): waja99 recommends that all members enable two-factor authentication for additional account protection.
• KYC Process: As part of our commitment to security and anti-money laundering compliance, waja99 enforces a strict KYC process. Required documents include a clear copy of a valid identity card or passport and proof of current address.
• Transaction monitoring: All transactions are monitored automatically and manually to detect any suspicious activity. waja99 reserves the right to temporarily freeze accounts for security investigation purposes.
• Login details: Never share your password with anyone, including waja99 support staff, who will never ask for your password under any circumstances.

9 Account Suspension, Closure & Freezing

Waja99 reserves the right to suspend, freeze, or close any member account under the following circumstances without prior notice:

• Violation of any part of these Terms and Conditions.
• Evidence or suspicion of fraud, money laundering, or any other illegal activity.
• Opening or using multiple accounts.
• Abuse of the bonus or promotion system.
• Providing false or misleading personal information during registration or the KYC process.
• Use of third-party funds for deposits or withdrawals.
• Threatening, harassing, or abusive behaviour directed at staff or other members.

If your account is closed for legitimate reasons (not due to a violation), any remaining balance will be returned to you in accordance with standard withdrawal procedures within a reasonable timeframe. For account closures resulting from a violation, waja99 reserves the right to forfeit all remaining balances, including wins and bonuses, subject to case review.

10 Privacy & Personal Data Protection

Waja99 takes member privacy extremely seriously. All personal information you provide is collected, stored, and processed in accordance with our Privacy Policy, which complies with Malaysia's Personal Data Protection Act 2010 (PDPA).

• Data collection: We only collect data necessary for service delivery, identity verification, fraud prevention, and legal compliance.
• Data usage: Your data will not be sold or shared with third parties for marketing purposes without your explicit consent. Data may be shared with payment service partners and game providers solely for operational purposes.
• Encryption: All sensitive data is encrypted using 256-bit SSL technology and stored in a secure server environment.
• Your rights: You have the right to access, correct, or request deletion of your personal data by contacting our support team. Requests will be processed within 30 business days.

For full details on our privacy practices, please refer to waja99 Privacy Policy.

11 Liability Limits & Disclaimer

Waja99 provides its platform on an "as is" and "as available" basis. While we strive to ensure uninterrupted platform operation, we make no guarantee that the service will always be free from technical errors, disruptions, or unexpected downtime.

• Liability limit: waja99's maximum liability for any claim shall not exceed the total amount of deposits you actually made in the 30 days preceding that claim.
• Indirect losses: waja99 shall not be liable for any indirect, consequential, or punitive losses, including loss of opportunity or reputational damage.
• Gambling outcomes: waja99 is not liable for any financial losses arising from gambling activity. Gaming involves risk and you play at your own risk.
• Third-party links: waja99 is not responsible for the content or practices of any third-party websites or services.

12 Terms Amendments & Applicable Law

Waja99 reserves the right to amend, update, or replace these Terms & Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on our official website. We will make reasonable efforts to notify members of significant changes via email or in-account notifications.

• Member responsibilities: It is your responsibility to review these Terms periodically. Continued use of the waja99 platform after any amendment is published will be considered your acceptance of those changes.
• Applicable law: These Terms & Conditions are governed by and interpreted in accordance with the laws of Malaysia. Any disputes arising shall first be resolved through negotiation, and if unresolved, referred to the relevant tribunal or court with jurisdiction in Malaysia.
• Severability: If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed and all remaining provisions shall continue in full force and effect.
• Language: These Terms and Conditions are published in Bahasa Malaysia. In the event of any discrepancy with a translated version in another language, the Bahasa Malaysia version shall prevail.

For any enquiries regarding these Terms & Conditions, please contact the waja99 support team via live chat in your account or our official email. We are committed to responding to all enquiries within 24 business hours.